Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment : Paypal
In case of micro payments, maximum amount can be limited depends on PG company's policies.
PayPal accepts VSIA, Master Card, American Express and Discover.
If shopping mall requires PayPal account, members need to create PayPal account to make payments. - Shipping
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- Shipping Method : Other
- Shipping Area :
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 14 days
PROLOG supports international shipping. The product is manufactured after ordering, so the preparation and delivery period for the product varies depending on the product.
Delivery information
The product you ordered will be shipped after payment is complete. For returns or exchanges, be sure to contact the manager.
Information on customs duties
When sending goods overseas, customs duties may occur in the other country. In this case, customs duties, etc., incurred are, in principle, borne by the recipient. Customs duties are collected in partner countries and are not affiliated with this site.
Products returned to Korea due to refusal of receipt cannot be re-delivered. The cost incurred in this process is borne by the buyer. Only the remaining amount can be refunded after excluding the actual cost (including international transportation cost, Korean customs and customs).
Shipping Information
Total packing weight less than 2kg = DHL
Total packing weight over 2kg = Korea Post EMS
Shipment tracking
DHL = https://bit.ly/3vkyLGN
Korea Post EMS = https://bit.ly/3M1blfo
After delivery has started, you can track it by entering the invoice number in the delivery tracking link above.
Delivery period
DHL = 3 - 5 days
Korea Post EMS = 7 - 20 days
Korea Post's EMS is experiencing a lot of delay in delivery due to a lack of flights.
- Returns & Exchanges
- About order cancellation
Only orders with the status of the order "confirmed payment" or "preparing for shipping" are possible.
If you would like to cancel your order, please contact us by email.
e-mail: contact@becreativelab.com
About exchanges and returns
Due to the characteristics of overseas delivery products, we may not be able to accept exchanges or returns at your convenience, so please contact us in advance.
In addition, when exchanging or returning goods due to customer's convenience, the customer is responsible for the round-trip overseas shipping fee, customs duty, value-added tax, etc., so please be careful when ordering.
- Exchange and return address
- 33-3, Nokchon-ro 199beon-gil, Hwado-eup, Namyangju-si, Gyeonggi-do, Republic of Korea
- Zip code: 12187
Products that can be exchanged or returned
Items within 7 days of receiving the item
Items that have not been worn, washed, processed or corrected and are tagged
Items sent incorrectly
Defective or damaged items that arrived
When prior consultation with the mail-order site has been completed in the exchange and refund procedures
Products that cannot be exchanged or returned
Products that have been scratched or damaged by the customer
When the package is opened or damaged and the commercial value is lost.
When the commercial value is significantly reduced due to used or partial consumption
When the product value is significantly reduced to the extent that it cannot be resold over time
When the packaging of products that can be duplicated is damaged
If you have not completed the exchange and return procedures for the mail order site
(Please contact us by email for details.)
Return method
If you would like to return the product, please contact "Inquiry" by phone or email first. Please refer to the [Return Procedure] below and complete the procedure.
[Return procedure]
1) Within 7 days from the date of receipt of the product, attach an image that can prove that it is defective (whole product image and enlarged image of the defect), along with information such as order number, misdelivery / defective product number, refund reason, etc. Please send it by e-mail.
2) Once the return request is accepted, we will contact you separately later.
3) When returning the product, please include a memo with the order number, customer name, and member ID in the package (box, vinyl packaging, etc.).
Please note that we will not be able to process returns or refunds if the product is returned without procedures such as return application or application acceptance.
The shipping fee for returning the product will be processed due to the reason for the return.
Customers are responsible for the return shipping fee in case of customer's convenience such as change of heart, size exchange, etc.
We will bear the return shipping fee in case of misdelivery, defective products, etc. - Refunds
- It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule. - Other
- Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.